Everyday Golf Store Policy

Effective date: 11 November 2026

This policy covers visits to Everyday Golf at 02/101 Sadguru Prime 11, Scheme 140 Main Road, Indore, Madhya Pradesh, run by Red Fox Ventures (Jay Purandare, sole proprietor) ("Everyday Golf", "we", "us"). It applies to:

• simulator bookings and play;
• memberships and session packages;
• coaching;
• tournaments and challenges;
• private events;
• pro shop and café purchases;
• conduct at the store.

Bookings and payments made in the Everyday Golf app are also covered by the App Terms & Conditions, App Privacy Policy and App Cancellation & Refund Policy.

Please read this policy before you book or visit. It keeps everyone safe and the store a welcoming place.

1. Bookings and payments

• Simulator sessions depend on availability, so we recommend booking ahead.
• A booking is confirmed once payment is received or membership credits are deducted.
• A booking covers the chosen bay and length of time. Coaching, food, drinks and pro shop items are charged separately unless an offer includes them.
• All prices, taxes and any other charges are shown before you pay.

2. Arrival and session times

• Arrive 10 minutes early for check-in and set-up.
• Each one-hour slot includes 55 minutes of play. The last 5 minutes are for wrapping up and handing the bay to the next group, and are not playing time. Please finish on time and follow staff instructions for the handover.
• Sessions start at the booked time. Arriving late does not extend your session or entitle you to a partial refund.
• You can extend a session only if the bay is free, and the extra time is charged.

3. Cancelling and rescheduling

Approved refunds are started within 7 working days. How long the money takes to reach you depends on your bank or payment provider.

4. Memberships and session packages

• What you get: validity, credits, booking window and bay access follow the plan you bought. The credits a booking uses depend on the bay and the time (peak or off-peak), and are shown when you book.
• Booking limit: members can hold up to 5 upcoming bookings at a time. Moving a booking does not count as a new one.
• Personal: a membership belongs to the registered member and cannot be transferred or resold.
• Expiry: unused credits expire at the end of the plan unless we agree an extension in writing.
• Refunds: memberships and packages are not refundable once activated, except where the law requires it or we cannot provide the service you paid for (see section 20).

5. Guests and children

• Adults: a Standard Bay booking includes up to 2 adults, and a Premium Bay booking up to 3 adults. These are the limits: extra adults cannot be added.
• Kids (12 and under): up to 2 may join free, sharing the booked time, under adult supervision and with staff approval for safe play. Separate time or coaching for them is charged.
• Anyone 13 or older counts as an adult.
• Supervision: children must be supervised by an adult at all times. Everyone stays outside the hitting area while someone is swinging.
• Capacity: each bay has a safe maximum, shown or confirmed by staff, and staff may limit numbers further for safety.

6. Safe play and equipment

1. Only one person in the hitting area at a time.
2. Complete the short introduction from our staff before using the simulator, and follow staff instructions throughout.
3. Footwear: wear clean, comfortable shoes. No metal spikes.
4. Balls and clubs: use only clean balls and the clubs our team has approved.
5. Equipment: do not move, adjust, unplug or tamper with launch monitors, projectors, computers, cameras, screens, cables or software settings without staff approval.
6. Shots: do not throw clubs, hit walls or equipment, or play shots from outside the hitting area.
7. Stop playing and tell staff if you feel unwell or notice a fault.

7. Damage to equipment and property

• Care: treat everything with care, including clubs, balls, mats, impact screens, launch monitors, projectors, computers and furniture. Report any damage, accident or fault straight away.
• What you pay for: to the extent the law allows, you are responsible for damage you cause deliberately, through carelessness or misuse, or by not following safety instructions.
• What you don't pay for: normal wear and tear, existing defects, and equipment failures you did not cause.
• How much: where you are responsible, we may recover the reasonable, documented cost of repair. If repair is not practical, we charge a reasonable replacement cost that takes the item's age and condition into account. We never charge arbitrary penalties.
• Before we charge: we will explain what was damaged and how the charge was worked out, share any evidence or estimates we have, and give you a chance to respond.
• Children and groups:
  • Parents and guardians must supervise children. Responsibility for damage involving a child is decided on the facts and the law.
  • Whoever organises a group booking must pass these rules on to the group.
• Stopping play and serious damage: we may stop play or restrict use of equipment if there is an immediate risk to safety or property. Serious deliberate damage may be reported to the authorities.

8. Behaviour and conduct

• Respect: treat other guests, children, staff and coaches with respect.
• Not allowed:
  • abusive language, threats, harassment and discrimination;
  • fighting, disruptive behaviour and unsafe play;
  • smoking, vaping and illegal substances.
• Sharing the space: follow reasonable staff instructions, respect other bookings and keep noise considerate.
• Refusing entry or stopping a session: we may do this if someone is intoxicated, puts others at risk or seriously breaks this policy.
• Repeated or serious misconduct may lead to a proportionate restriction or suspension of access. We will tell you the reason.
• Refunds: for a session stopped because of misconduct, they are assessed fairly on the circumstances and the law. Other prepaid bookings and membership balances are dealt with separately.

9. Alcohol

• No alcohol by default. Bringing, storing, serving or drinking alcohol at the store is not allowed. Alcohol without the required excise licence or permit is never acceptable.
• Exceptions need prior written approval from Everyday Golf management and verification of every licence, permit and permission required for the premises, date, event and activity.
• A personal permit, a purchase receipt, or a licence for other premises or another event is not permission to bring or drink alcohol here. Our approval does not replace any permission the law requires, and holding a licence does not mean we approve.
• Do not bring alcohol while an approval is pending. Any approved activity must follow the licence conditions, legal age limits, timings and other restrictions.
• Unauthorised alcohol may lead to refusal of entry, the event being stopped or a request to leave. Staff will not store or serve it. Suspected unlawful activity may be reported to the authorities.
• Intoxicated persons may not use the simulators, even at an approved event.

10. Food and drinks

• Keep food and drinks away from hitting mats, computers and simulator equipment. Use the seating and refreshment areas.
• Outside food and drinks are not allowed. The exceptions are baby food and anything needed for medical or dietary reasons: please let our team know. Alcohol is covered by section 9.

11. Coaching

• Coaching is booked separately and depends on coach availability.
• The cancellation rules in section 3 apply, unless a coaching package clearly states different terms when you buy it.
• If a coach becomes unavailable, we will offer another coach, a new time or a refund for that lesson.

12. Pro shop purchases and returns

• Exchanges: unused items can be exchanged within 7 days of purchase, with proof of purchase, original packaging and tags.
• No change-of-mind refunds. Customised, used and "final sale" items cannot be exchanged for a change of mind.
• Wrong, damaged or faulty items: contact us promptly and we will arrange a suitable remedy. Manufacturer warranties apply where available. Nothing here limits your statutory consumer rights.
• Food and drinks cannot be returned for a change of mind. Tell us straight away about any quality problem.

13. Power cuts and system failures

Sessions can be interrupted by power cuts, voltage fluctuations, internet outages, launch monitor faults, computer crashes, software errors or maintenance. We cannot guarantee uninterrupted play.

If it happens:

1. Stop playing and follow staff instructions. We will try to restore service or move you to another free bay.

2. Time lost to a confirmed interruption is made up with extra playing time, if available. If that is not practical, you choose:

   • a replacement booking;
   • credit;
   • a proportionate refund for the unused time.

   Membership credits are restored in proportion.

3. If a session cannot start, or we cancel it because of an outage or failure, you choose a new time, a full refund or your credits back.

Please note:

• A short interruption does not entitle you to a refund for time you already played without problems. Any extra time or replacement session already given is taken into account.

• Scores, shot data and game progress may be lost in an interruption, and we cannot guarantee to recover unsaved or corrupted data.

• In tournaments, the organiser applies one consistent ruling to everyone affected. That can mean:

  • resuming from the last verified score;
  • replaying a hole or round;
  • rescheduling or cancelling the event.

  Unrecorded scores and assumed prize outcomes are not accepted.

• To the extent the law allows, we are not responsible for indirect losses, travel costs, lost opportunities or expected winnings caused by interruptions beyond our reasonable control.

14. Launch monitor readings and software

• Where the numbers come from: our launch monitors and third-party software measure or calculate shot data and simulate play.

• They are estimates: distance, speed, spin, launch angle, direction and other figures can be inaccurate, missed or wrongly processed. Readings depend on:

  • equipment and ball and club compatibility;
  • calibration and room conditions;
  • the software's own calculations and settings.

  They may differ from how the same shot would play outdoors.

• No guarantee: we do not guarantee the accuracy, completeness or consistency of readings, ball flights, scores or statistics.

• Rules come from the software: shot interpretation, course conditions, penalties, handicaps, putting and scoring follow the selected software's rules and settings, which we do not control.

• Liability: to the extent the law allows, we are not responsible for inaccurate or missing readings, software-generated results, third-party service interruptions, or lost saved games caused by the equipment or software.

• Disputes: a bad shot result, or disagreeing with a reading, is not by itself a reason for a refund, replay, score change or tournament compensation. Report suspected faults straight away so we can check them. Real interruptions are handled under section 13.

15. Tournaments, competitions and challenges

1. Rules per event: each event follows its announced format, eligibility, scoring method, handicap settings and rules.
2. Software rules: gameplay, shot outcomes, penalties, putting, gimmes, tie-breaks and final scores follow the simulator software's rules and the announced settings. These can differ from outdoor golf rules.
3. Official results: scores recorded by the event software are the basis of the standings. They may be reviewed for technical problems, wrong settings or misconduct.
4. Before you start:
   • check your profile and handicap details;
   • do not change event settings, manipulate scores or use another player's profile. Any of these can lead to disqualification.
5. Disputes: report disputed shots, missed readings or scoring problems immediately, before your next shot where possible. Replays, mulligans and score changes need the organiser's approval.
6. Technical failures: if one affects fairness, the organiser may pause play, restart a hole or round, reschedule or cancel. The same approach is applied to everyone affected. No one can claim an assumed score, ranking or prize based on an unrecorded shot.
7. Fees and prizes: entry fees, cancellation terms, prize conditions and minimum player numbers are stated for each event. If we cancel an event and you do not accept an alternative, your entry fee is refunded.
8. Final decisions: the organiser's decisions on running the event and on results are final, subject to the law.

16. Belongings and photography

• Belongings: keep them secure and check your bay before you leave. Tell our team promptly about anything lost.
• Your photos and videos are welcome, as long as they do not interrupt play or capture other guests without their consent. Commercial shoots need our approval in advance.
• Our marketing: we will ask your permission before using photos or videos in which you can be identified.

17. Injury and fitness to play

• Know the risks: golf involves physical effort, swinging clubs and moving balls. Play within your ability, keep a safe distance, and follow staff instructions. Spectators stay in the marked safe area.
• Tell us about health issues: before a coached session, tell the coach about any injury or limitation that affects safe play. If you are unsure whether you can take part safely, get medical advice first.
• Stop if unwell: stop immediately if you feel pain, dizziness or unusual discomfort.
• Children: parents and guardians must judge whether a child can follow the safety instructions, and supervise them. Staff may restrict an activity if the equipment, space or the player's ability makes it unsafe.
• Report incidents: report injuries and near misses immediately. Staff may stop play and call for emergency help when needed.
• Responsibility: responsibility for an injury depends on the circumstances and the law. Taking part does not waive any claim arising from our negligence.

18. Privacy, CCTV and player data

• What we collect: the booking, contact, payment-reference and membership details needed to manage your visits, payments, support and records. If you use a player profile, we may also process your name, handicap, scores and shot statistics for coaching, saved sessions or competitions.
• CCTV: where it operates, signs show the monitored areas. Footage is used for safety, security and investigating incidents, and only authorised staff can view it. There are no cameras in toilets or changing areas.
• Service providers: booking, payment and simulator providers may process the information they need to provide their services. Before you set up a third-party profile, we will point you to that provider's privacy notice. Using an optional saved profile is separate from accepting this policy.
• Retention: we keep personal information only as long as needed for the service, for accounting and legal requirements, and to resolve disputes. Routine CCTV footage is overwritten after the period stated in the CCTV notice. Footage relevant to a reported incident or a legal requirement may be kept.
• Your rights: to ask about access, correction, deletion or withdrawing optional consent, contact us (section 22). We may check your identity and will explain anything we must keep.
• Marketing: marketing messages and promotional use of identifiable images need your separate permission. You can withdraw it at any time without losing access to our normal services.
• Children: we ask a parent or guardian before creating a child's optional profile or using their image for marketing.
• Data in the app: how the Everyday Golf app handles your data is explained in the App Privacy Policy.

19. Your own clubs and equipment

• You can use your own clubs and equipment once staff have checked them for cleanliness, condition and simulator compatibility. Staff may refuse damaged, unsuitable or unsafe equipment.
• Check your equipment before you play and report any suspected damage straight away. We are not responsible for normal wear, or breakage caused by existing defects or your own misuse.
• Keep your equipment secure and take it with you after your session. Responsibility for loss or damage while it is in our care is decided on the facts. This does not exclude our responsibility for negligence by us or our staff.

20. Membership freezes and closures

• If we close or equipment fails: if an extended closure, renovation or prolonged equipment failure stops you using your membership, we will tell you. We will then extend your validity by the time the service was unavailable, or agree an equivalent remedy. No credits are deducted for sessions we cancel.
• Using another bay: if an equivalent bay is free, you may use it instead. A cheaper bay means a matching credit or price adjustment. We do not charge extra for a substitute we offer to fix our own service failure, unless you choose an upgrade.
• If we cannot restore the service: if the service cannot be restored within a reasonable time, or the store closes permanently, we will offer a proportionate refund for what you have not used. Interruptions to a single session are covered by section 13.
• Medical freezes: ask as soon as you reasonably can, with the dates and simple confirmation that you are unable to play. We do not need detailed medical records. Each request is assessed individually, and the approved dates, extension and credit treatment are confirmed in writing. A freeze is not automatic and is not backdated unless we expressly agree.

21. Private events and group bookings

• Written terms: a written quotation or booking confirmation sets out everything before you pay, including:

  • the deposit and payment dates;
  • the final headcount deadline;
  • cancellation and rescheduling charges;
  • bays, duration and inclusions.

  We do not impose cancellation charges that were not disclosed.

• Headcount and capacity: the organiser confirms numbers by the agreed deadline and keeps within the approved capacity. Extra guests, overtime, food, coaching and other services need approval and are charged at the disclosed rates.

• Approvals: decorations, outside vendors, equipment, catering and special activities need prior written approval. Nothing may block exits, damage surfaces or interfere with safe simulator use. Alcohol is covered by section 9.

• Deposits and cleaning charges: any cleaning charge or refundable damage deposit is disclosed and agreed before booking. Deductions are made only for documented damage or cleaning beyond normal use, and we share how they were worked out. Any undisputed balance is returned within 7 working days of inspection.

• The organiser's responsibilities: passing the safety and conduct rules to guests, and arranging adult supervision for children. Damage and conduct are covered by sections 7 and 8.

• If we cancel: if we cancel an event and you do not accept an alternative, your payment for that event is refunded. Technical interruptions are covered by section 13.

22. Complaints, acceptance and changes

Complaints, refunds, privacy requests and disputed charges: speak to reception, or contact us with your booking reference, the date, the issue and the outcome you want:

• Email: booking@everydaygolf.in
• Phone / WhatsApp: +91 72258 58383
• Grievance Officer: Jay Purandare, jay@everydaygolf.in (Monday to Friday, 10:00 AM – 5:00 PM IST)

What happens next:

• We acknowledge complaints within 2 working days and aim to resolve them within 7 working days.
• If we need more time, we will explain why and when to expect an answer, and we will resolve every complaint within one month of receipt.
• You can ask for management to review an unresolved complaint, and your statutory remedies remain available.

Accepting this policy:

• We make this policy, and any package or event terms, available before you pay. We ask you to acknowledge it when you book online or check in.
• Group organisers must share it with their guests.
• Accepting this policy is not consent to marketing or to optional data use.

Changes to this policy:

• The terms given when you buy something apply to that purchase.
• Updates are published on our website and never take away rights attached to something you have already bought.

Nothing in this policy excludes our responsibility for our own negligence, or limits any right or liability that cannot lawfully be excluded.