Everyday Golf App: Privacy Policy

Effective date: 11 November 2026

This Privacy Policy explains how Jay Purandare, sole proprietor, trading as Red Fox Ventures, which runs Everyday Golf ("we", "us", "our"), collects, uses, shares and protects your personal data when you use the Everyday Golf app (the "App") and our WhatsApp booking service. It does not cover data handled at our facility or academy (for example, any CCTV or paper forms), which is covered by our Store Policy.

We handle your data in line with the Information Technology Act, 2000 and the rules made under it, which apply today. The Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 (together, the "DPDP Act") come into force in stages; we are the Data Fiduciary for your personal data under it. We already give you the rights and protections in this policy, even where a provision of the DPDP Act is not yet in force.

The short version:

• We collect what we need to run your account, bookings, membership credits, rewards and tournaments.
• We do not sell your data and we do not show third-party ads. The App has no advertising or tracking tools.
• Our service providers process data for us under contract, mostly on servers in India.
• You can see, correct and delete your data. You can delete your account in the App at any time.

1. What we collect

1.1 Data you give us

1.2 Data created when you use the Services

• Account and activity: your bookings and their status (confirmed, checked in, cancelled, no-show, completed), booking codes and QR passes, check-in times, membership plan, credits used and remaining, reward points earned and spent, vouchers, tournament scores and results, EG Points and season standings, and EG Handicap rounds recorded by staff.
• Payments: the amount, method type (such as UPI or card), status, the payment partner's reference numbers and any refunds. We never receive or store full card numbers, CVV, UPI PINs or bank passwords; these go straight to our payment partner.
• Consents: when you accepted our Terms and Privacy Policy, and your choices for marketing messages and push notifications.
• Device and app data: if you allow notifications, a push-notification token for your phone. We also record the app version and platform (iPhone or Android).
• Error reports: if the App or our staff tool hits an unexpected error, it sends us an error report. This contains the error message and technical details, the app version, the platform and, if you are signed in, your account ID. It does not contain your messages or payment details. Error reports are kept for 60 days.
• WhatsApp conversations: messages you send to our WhatsApp number and our replies, including automated booking menus, are stored so the desk can help you.

1.3 Data from others

• Google or Apple sign-in: your name, email address and a unique account ID, as allowed by your Google or Apple settings. If you use Apple's "Hide My Email", we receive a relay address instead of your real email.
• Payment partner (Razorpay): confirmation that a payment succeeded, failed or was refunded.
• Staff: details our staff add to your account, such as a membership activation, credit adjustments, gift vouchers, tournament scores and handicap rounds.

The App does not use cookies, advertising identifiers or third-party analytics or tracking tools, and it does not access your contacts, location or camera. It opens your photo library only when you choose a profile picture.

2. Why we use your data, and the legal basis

We process your personal data on the basis of your consent (given when you create an account and accept this policy), or, where the DPDP Act allows, for legitimate uses. Legitimate uses include providing a service you have asked for, meeting a legal obligation, and responding to a medical emergency.

We do not use your data for automated decisions that have legal or similarly significant effects on you.

3. Messages and notifications

• WhatsApp: we send booking confirmations, reminders, check-in passes, thank-you messages and sign-in codes to the number on your account. You can chat with our booking menu or the desk there.
  • Offers: reply STOP to stop promotional messages, or START to receive them again. You can also change this in the App.
  • Service messages: we still send messages about your bookings.
• Push notifications (currently on iPhone; on Android when available): booking confirmations, reminders, points, membership and tournament updates. You can turn them off in Account → Settings or in your phone's settings.
• Email: account emails, such as sign-up confirmation and password reset.

4. Who we share data with

We share personal data only as described here. We never sell it or share it for third-party advertising.

4.1 Service providers

These providers help us run the App. Where they process data for us, they do so on our behalf and under our instructions. Some, such as Apple, Google, Meta (WhatsApp) and Razorpay, also process data under their own terms and privacy policies for their own services (for example, your Apple or Google account, or a payment you make with your bank):

Some providers may process data outside India. We transfer data abroad only as the DPDP Act allows, and not to any country the Government of India has restricted.

4.2 Others

• Staff: our staff and coaches see the data they need for their role (for example, the desk sees bookings and phone numbers). Key staff actions, such as check-ins, refunds, credit changes, tournament results and account changes, are logged with who did them and when.
• Other customers: your display name, scores, positions and points appear on tournament leaderboards and EG Cup standings in the App. Leaderboards show only a short form of your name.
• Authorities: when required by law, a court order or a lawful government request, or to protect the rights, property or safety of anyone.
• A buyer or successor: if Everyday Golf is sold, merged or restructured. Your data stays protected under this policy, and we will tell you.

5. How long we keep data

When we no longer need data, we delete it or remove anything that identifies you.

6. Deleting your account

You can delete your account in the App: Account → Account information → Delete my account. Upcoming bookings are cancelled at the same time under our Cancellation & Refund Policy. When you delete it:

• We remove your name, phone number, email, gender, profile picture (including the uploaded file), push tokens and preferences, and your password and Google/Apple sign-in links. Your login is permanently disabled. What remains is an anonymous record with no personal details, which past booking and payment records point to.
• We keep:
  • records we must keep by law (bookings, payments, refunds and invoices), with your identity removed where the law allows;
  • published tournament results, which are kept as part of the event record but no longer linked to your profile;
  • remaining credits, points and vouchers are forfeited when you delete your account.

If you cannot use the App, email booking@everydaygolf.in from the email address on your account, or message us on WhatsApp from your registered number. See Account Deletion.

7. Your rights

You have the right to the following. We provide them now, including any that the DPDP Act makes mandatory only from a later date:

1. Access: get a summary of the personal data we hold about you and how we use it, and who we have shared it with.
2. Correction and completion: fix inaccurate or incomplete data. You can update most details in the App yourself.
3. Erasure: ask us to delete your data, subject to what we must keep by law.
4. Withdraw consent: at any time, as easily as you gave it. Withdrawing does not affect anything done before. If you withdraw consent we need to provide a service, we may not be able to provide it.
5. Grievance redressal: complain to our Grievance Officer (section 11).
6. Nominate: name someone to exercise your rights if you die or become unable to.

To use these rights, email booking@everydaygolf.in or write to the address in section 11. We may need to confirm your identity first. We will respond within the time the law requires, and in any case within 30 days.

If you are not satisfied with our response, you can complain to the Data Protection Board of India once its complaint process is in force.

8. Children

• The App is for adults. You must be 18 or over to have an account, and you confirm this by ticking the box on the sign-in page. We do not ask for or store your date of birth, and we do not knowingly collect personal data from anyone under 18.
• A parent or guardian may add children to their own booking. The App records only how many children are coming, never their names or any other details about them.
• If we learn that an account belongs to someone under 18, we will close it and delete its personal data.
• If you believe a child has created an account, contact us at booking@everydaygolf.in.

9. Security

We protect your data with reasonable security practices, including:

• encrypted connections (HTTPS/TLS);
• encrypted storage at our hosting provider;
• access rules so that each customer can read only their own data;
• role-based staff access with activity logs;
• signed QR passes;
• hashed passwords;
• keeping payment card data entirely with our payment partner.

No system is completely secure. If a personal data breach occurs, we will inform affected users and the authorities as the law requires (including the Data Protection Board of India once that duty is in force), and take steps to limit the harm.

Please keep your sign-in details private and tell us straight away if you think your account has been misused.

10. Changes to this policy

We may update this policy. We will post the new version here with a new effective date. If the changes are significant, we will also tell you in the App or by message, and ask for your consent again where the law requires.

11. Contact and Grievance Officer

Everyday Golf, Red Fox Ventures (Jay Purandare, sole proprietor)
75/76 Sector A, Sainath Colony, Indore, Madhya Pradesh 452018
Privacy questions and requests: booking@everydaygolf.in

Grievance Officer: Jay Purandare, Grievance Officer
Email: jay@everydaygolf.in · Phone: +91 72258 58383
Hours: Monday to Friday, 10:00 AM – 5:00 PM IST

We will acknowledge your complaint within 48 hours and resolve it within one month of receipt.