Effective date: 11 November 2026
This policy covers bookings, entries and purchases made through the Everyday Golf app and our WhatsApp booking service, run by Red Fox Ventures. It is part of our App Terms & Conditions.
It does not cover memberships, academy courses, events or café orders bought at the store. Those follow our Store Policy.
The short version:
- You can cancel or reschedule a bay or lesson for free until 6 hours before it starts.
- After that, or if you don't turn up, the booking is not refunded.
- If we cancel, you get everything back.
- Refunds go back the way you paid, usually within 5–7 working days.
1. Bay and lesson bookings
1.1 Cancelling or rescheduling yourself
Cancel or reschedule in the App (Bookings) or in the WhatsApp chat (My bookings).
| When | What happens |
|---|---|
| 6 hours or more before the start | Free. Money paid is refunded in full, and credits and vouchers go back to your account. You can move to any free slot: if it costs more, you pay the difference; if it costs less, the difference is refunded. |
| Less than 6 hours before the start | The booking cannot be cancelled or moved, and it is not refunded. Credits and vouchers used are not returned. |
| No-show (you do not arrive) | Not refunded. Credits and vouchers used are not returned. |
The App shows the exact cut-off time for each booking before you confirm it.
1.2 "Pay at the store" bookings
- If you cancel in time, nothing is due.
- If you move the booking, the price of the new slot is due at the desk.
- If you miss bookings, we may stop offering "Pay at the store" on your account.
1.3 Online payment not completed
If you start paying online but do not finish within the hold time (currently 10 minutes), the slot is released and no booking is made. If money left your account but the booking was not made, it is refunded automatically, normally within 5–7 working days.
2. When we cancel or change a booking
If we have to cancel or move your booking (for example because of equipment failure, an outage, maintenance or a coach being unavailable), you can choose:
- another time, at no cost; or
- a full refund of what you paid, with all credits and vouchers returned.
3. Tournament entries made in the App
- You withdraw before entries close (the closing time is shown on the tournament): full refund of the entry fee.
- You withdraw after entries close, or after you have started playing: no refund.
- We cancel the tournament: full refund of the entry fee.
- Prizes cannot be exchanged for cash unless the tournament says so.
4. Rewards, points and vouchers
Reward points and vouchers have no cash value, so they are never refunded or exchanged for cash.
- If you cancel a booking paid with a voucher in time, the voucher is returned to your account, valid until its original expiry date.
- Points spent on a reward are returned only if we withdraw that reward.
5. How refunds are paid
- Where the money goes: back to the original payment method, whether UPI, card or net banking.
- How long it takes: online refunds are made automatically through our payment partner, Razorpay, and normally reach your account within 5–7 working days, depending on your bank.
- What is refunded: only money we actually received. A booking that was never paid has nothing to refund.
- Fees and tax: we charge no fee for refunds, and GST is refunded with the price where the law allows.
6. Problems and complaints
If a refund has not arrived, or something went wrong, contact us with your booking code:
Email: booking@everydaygolf.in · Phone/WhatsApp: +91 72258 58383
Grievance Officer: Jay Purandare, jay@everydaygolf.in
We acknowledge complaints within 48 hours and resolve them within one month of receipt. This policy does not affect your rights under the Consumer Protection Act, 2019.